Privacy Policy

Privacy Policy

Last Updated: 28/11/2024

At  The Expert Gate Company , we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or make inquiries with us. Please read this policy carefully to understand how we handle your personal data.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, job title, and company name.
• Transactional Information: Information related to orders, invoices, payments, and delivery addresses.
• Technical Data: IP address, browser type, browser version, device information, and cookies.
• Usage Data: Information about how you interact with our website (pages visited, time spent, etc.).

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To Provide Our Services: To process orders, provide quotes, manage contracts, and perform other services requested by you.
• Customer Support: To respond to your inquiries and provide customer support.
• Communication: To send you updates, newsletters, promotional materials, and other information that you may find relevant, if you have opted-in to receive such communications.
• Website Improvement: To analyse website usage to improve the user experience and optimize our services.
• Legal Compliance: To comply with applicable legal obligations, including financial reporting, tax purposes, and regulatory compliance.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party service providers who assist us in delivering services (e.g., delivery companies, payment processors, etc.). These providers are only permitted to use your data to perform specific tasks on our behalf.
• Legal Authorities: If required by law, we may disclose your personal data to law enforcement, regulatory bodies, or other governmental authorities.

4. Security of Your Data

We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device that help us analyze website traffic and improve the functionality of our site. You can control and manage cookies through your browser settings. For more information, please see our [Cookie Policy].

6. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You can ask us to delete your personal data in certain circumstances.
• Restriction of Processing: You can request the restriction of processing your data under certain conditions.
• Data Portability: You can request the transfer of your data to another organization, where applicable.
• Object: You have the right to object to the processing of your data, including for direct marketing purposes.

To exercise any of these rights, please contact us using the details below.

7. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy applies only to our website and services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

The Expert Gate Company 
The Expert Gate Company, Unit 4, Lowercroft Business
Park, Lowercroft Rd, Bury, BL8 3PA